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General Terms and Conditions



Cancellation Policy


Appointment must be cancelled 24 hours prior to your treatment to avoid a 50% cancellation fee, if you cancel less then 6 hours you will have to pay the full amount of your treatments booked. 


The cancellation fee will be added onto the customers accounts and re-bookings will not be accepted until the outstanding fee is paid.


A 50% non-refundable deposit will apply to any future appointments made to those who do not follow this policy. 


No show and missed appointments a 100% cancellation fee will apply.


Emergencies at my discretion.


This excludes Weddings and prom packages.



Deposits policy


£15 deposit required to order minx, which will be deducted from your minx manicure or pedicure.


50% deposit required to order any retail items that are not stocked in salon.


For any prom packages booked a 50% deposit is required at time of trial with a 7 day grace period.



Loyalty scheme policy


Loyalty points can not be used in conjunction of any other offer nor used against any voucher purchased in salon.


Once your loyalty account reaches £10 it will automatically be deducted off your treatment.



General terms


We must be informed at the time of booking of any health issues or medical conditions we may need to be aware of, including pregnancy. 


Please ensure that all treatment times are met to avoid disappointment of cancellation of treatment, this is at my discretion and you may have to rearrange your appointment. 



Refunds


We do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact us. We will try our utmost to resolve any problems.



Your File


You agree to keep your personal record held by Amie's Hair and Beauty updated with your full contact details - which will enable me to contact you in the event of any change relating to your appointments. Where possible, please provide both landline and mobile telephone numbers



Privacy policy


We will treat all your Personal Information as confidential. We will keep it secure and we will fully comply with all applicable UK Data Protection and consumer legislation.



Gift vouchers


Gift Vouchers are non-refundable and are valid for one year from the purchase date and will not be accepted after the expiry date.  Vouchers cannot be redeemed for cash, sold or transferred.


Late cancellation terms as laid out above also apply to gift vouchers - which will be voided  should you fail to give the required notice. Please check required notice periods based on the value of the booked treatment(s).



Wedding Terms and Conditions


We work on a first come first served basis.

To secure the date of your wedding a 50% deposit is required at your trial with a 7 day grace period if you do change your mind.

Non returnable items used (i.e hair accessories, bun rings, hair padding) will be added to final bill.

All prices are subject to change.

A £30 surcharge will be added for any bookings that take place on a Sunday or bank Holiday.

Outstanding balances/final payments to be paid/received 14 working days prior to your wedding by bank transfer, cash or card payment.

If you need to cancel your booking you must do this in writing or via email 4 weeks before your wedding. If notice is given after this time the full outstanding amount is payable. 

All deposits are non-refundable.

If I cancel you will be given a full refund.


Please note that all terms and conditions are subject to change and Amie's hair and beauty's discretion.